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Technical Support, RMA &
Engineering Helpdesk

Log a repair request, follow the escalation path, or read answers to the most common technical questions.

Log a Support / RMA Ticket

SLA: < 24h

Enter your product serial number and failure symptoms. Our factory application engineering team will log your request and provide technical diagnostics.

Support Escalation Matrix

We maintain defined SLA resolution protocols for mission-critical industrial installations.

Level 1: Frontline Application Desk Response < 4 Hours

Initial diagnostic triage, manual verification, wiring and configuration assistance.

mktg@everon.in
Level 2: Senior Hardware / Firmware Engineer Response < 12 Hours

Component-level analysis, RMA authorizations, firmware patch dispatch, and MIB customization.

mktg@everon.in
Level 3: Head of Engineering & Quality Response < 24 Hours

Escalated site visits, root-cause failure analysis (RCFA) reports, and customized redesigns.

mktg@everon.in
Factory Depot Repair Address

For authorized RMA returns, securely package the unit with your RMA Ticket Number marked on the carton and ship to:

Everon Energy Systems Pvt. Ltd. (RMA Dept)
Works: Industrial Area Phase-II, Okhla
New Delhi - 110020, India
Direct RMA Desk: +(011)-45541423
Common Inquiries

Frequently Asked Technical Questions

Quick answers regarding installation, grounding, protocol integration, and warranty terms.

By default, Netmatic® SNMP cards are configured with DHCP enabled, or fall back to static IP 192.168.1.200. Connect via RJ45, open the IP in a browser, and sign in with the details printed on the delivery carton. You can then set IPv4/IPv6 addresses and SNMP v2c or v3 users.

PowerLab® DC-DC converters feature an ultra-wide input window from 20V DC up to 300V DC, depending on the model. Output stays regulated at 12V, 24V, or 48V even during battery drops or inductive surges.

Yes. The Smart MPPT series is programmable from the front panel or Android app. Users can set absorption, float, and low-voltage disconnect thresholds for 15-cell or 16-cell LiFePO4 packs.

The 11.0V LVD disconnects the DC load when battery voltage drops to 11.0V. This prevents deep discharge and plate sulfation during long periods without sun.

Standard products include a 12-month to 24-month factory warranty from the date of dispatch. Extended warranties and AMCs up to 5 years can be contracted for utility and telecom projects.